Shipping & Returns

Shipping policy

 
 

Shipping within Greece is carried out by ACS courier and a flat rate of five (5) euros is applied for shipping services with every order. If you prefer Cash on Delivery service (only for Greece) we also provide it with the rate of seven (7) euros. Estimated delivery time is one (1) working day after dispatch date. Extra days may needs for remote locations. In such cases, an e-mail will be sent to inform you.

International shipping is carried out by ELTA International shipping SPM.  Estimated delivery time is approximately one (1) to five (5) working days after dispatch date. Estimated delivery times are to be used a guide only.

LA VIE JEWELRY does not deliver to P.O. Boxes.

Our shipping department is open Monday to Friday 11 a.m. - 6 p.m. Orders placed after 2 p.m. are processed the following business day. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Orders are not processed on the weekend and major public holidays. Please note that all ground and non-contiguous shipments are not guaranteed. Delivery dates are based on average transit time.

 Please make sure that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

LA VIE JEWELRY shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control. 

When the order has shipped, you will receive an e-mail specifying the tracking number. 

Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your re-delivery.

Please check the package is not damaged before signing.

 

Easy Returns & Exchanges

If you’re not totally in love with your purchase, the item can be returned for a product exchange, store credit of refund within 14 days of the order's delivery date. In order for returns to be accepted, all items must be in perfect condition, unused with the original packaging. We will not accept any items that are damaged we may send them back to you and/or a refund will be refused.

Note that all shipping return costs are NOT to be paid by the customer as of our free returns policy.

For any questions, please contact info@laviejewelry.gr

Please ship your return package to:

La Vie Jewelry
4-6 Thiseos
Athens, Greece
Zip Code: 10562
tel: (+30) 2103224090