TERMS & CONDITIONS
La Vie Jewelry website is an online platform that operates at the internet address www.laviejewelry.gr. Please read carefully the following terms & conditions that govern the use of this website before placing any orders.
La Vie Jewelry is the trading name of “Lampropoulou Anastasia”, a Greek company registered in the Athens Chamber of Commerce and Industry with VAT number: 113322459/Tax Office: D' of Athens and registered address: 4-6, Thiseos Street, Athens 10567, Greece.
In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).
How to shop
To add an item to your shopping bag that is available in different sizes and in different color, please select your size first and then the color you prefer. Then, click "add to shopping bag". A "mini shopping bag" will appear, giving you an overview of all the items that you have placed in your shopping bag.
To complete your order, click on the “shopping bag” link at the top of the page to continue.
All orders are shipped out of our distribution center in Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.
La Vie Jewelry offers products for sale that are in stock and available for dispatch from our distribution center. In case you need an item that it is out of stock you can e-mail us (firstname.lastname@example.org) and we will attempt to notify you by email if we are going to have it again on stock and to inform you within 48 hours of the product becoming available again on the Site. Please be aware that on occasion certain products that are in particularly high demand might sell out again by the time you receive our email.
Some of our products might be available upon request only, which means that we will produce order them based on a customer’s specific order. In this case they will be tagged with the label “Custom-Order”. Custom-ordered items are Non-Returnable. This does not affect your statutory rights in case of a defective product.
La Vie Jewelry will store a record of your transactions for a minimum of one year.
Cancelling or Changing an Order
For any order cancellation or change of address or payment, you may email email@example.com This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.
The following methods of payment are accepted:
La Vie Jewelry welcomes payments from PayPal Accounts which accepts Visa, MasterCard, American Express, Visa Debit, and any other method which is stated on the PayPal website.
For any other payment options you may email firstname.lastname@example.org with subject payment method.
Shipping in Greece over 100 euro is free. Do not forget to use the voucher code.
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Please note that we aim to dispatch all orders within the next working day. Orders must placed by 1.00 pm (CET) for same day dispatch. Orders placed on Friday (after 1pm), Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. La Vie Jewelry shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number of your order.
Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your redelivery.
During checkout, you have the option to state whether you would like your order to be prepared as a gift. This includes free gift wrapping and a gift exchange card in case the recipient wishes to exchange their gift for another product. You also have the option to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.
You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout and we will notify you by email when the recipient has received your gift. We will also send you directly the invoice of the gift by email.
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or store credit within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition and the original packaging. We don’t accept return to earrings for hygiene reasons.
La Vie Jewelry reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
Items can be exchanged for a different size or an alternative style.
Store credit can be used on a future order within 6 months of the return.
**Orders must be returned using the stated carrier using our account.
Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.
You can email at email@example.com within 7 working days of receiving your order with note return.
You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
Confirm your chosen compensation method.
To return your package to us, fill in the returns form and the courier return voucher enclosed. These must be included in your returned package.
Call the courier to arrange pick up and note that items must be returned within 7 days after receiving your RAN.
Once we receive and accept your returned package, we will contact you confirming receipt of your return.
If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit is possible for 6 months of the return but we don’t apply refunds.
Inquiries & complaints
For any inquiries about your order or complaints, please contact our Customer Care Team:
email:firstname.lastname@example.org with subject inquiries or complaints.
We reserve the right to modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them.
If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Governing Law & Jurisdiction
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Greek law (E.U law) and the relevant courts of Athens, Greece will have exclusive jurisdiction.