Return Policy

Return policy

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition and the original packaging. We don’t accept return to earrings for hygiene reasons.  

La Vie Jewelry reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

  • Product exchange

Items can be exchanged for a different size or an alternative style.  

  • Store Credit

Store credit can be used on a future order within 6 months of the return.

  • Refund


Return instructions

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.


  • You can email at  within 7 working days of receiving your order with note return.

  • You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.

  • Confirm your chosen compensation method.

  • Call the courier of your choise to arrange pick up and note that items must be returned within 7 days after receiving your RAN. The cost of the return concerns the customers.

  • Once we receive and accept your returned package, we will contact you confirming receipt of your return.


Gift returns

If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit is possible for 6 months of the return but we don’t apply refunds.